Urgent Repairs

What is classed as an ‘Urgent Repair’?

In the event you have an urgent repair and it has occurred outside of normal business hours you MUST follow the below procedure.

• Burst water service

• Serious roof leak

• Gas leak

• Flooding or serious flood damage

• Serious storm or fire damage

• Hot Water service failure

• Failure of gas, electricity or water supply

• A fault that causes the property to be unsafe

• A fault that causes the property to be insecure

• A fault or damage that is likely to cause further damage

• A serious fault in a common area that inhibits access to the property

• Blocked or broken toilet

• Dangerous electrical fault

• Oven/cooktop failure

• Heating and Cooling Failure

• A fault or damage that is likely to cause injury

• Refrigerator and Laundering appliances supplied with the property

You should contact the relevant tradesperson shown over the page. If you cannot get in contact with the relevant tradesperson or they are otherwise unavailable, the repair may be carried out by a qualified tradesperson of your choosing. Further details on Urgent Repairs can be found in your Tenancy Agreement which is available online through your Tenants Portal if you are unable to locate the original.

Lockouts are NOT covered under Emergency Maintenance.

In the ACT the emergency repair limit is 5% of your annual rent. In NSW the emergency repair limit is $1,000.